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Troubleshooting

Learn how to fix common issues with Links.

Common issues

  • Check whether the link has expired.
  • Verify the site-level activation.
  • Confirm the payment methods are enabled.

Branding isn't appearing

  • Ensure the image URLs are accessible.
  • Verify that the HEX colour codes are valid.
  • Check that branding settings were saved.

Payment methods are missing

  • Review the site-level payment method configuration.
  • Check country-specific restrictions.
  • If card-on-file methods are missing, verify the shopper ID.