Overview

To accept PayPal payments, you first need to connect your PayPal Business account to your site.

Before you start

If you haven't already, make sure that you have activated the Checkout and PayPal services in the Unity Portal. For more information, see Activate Checkout Components.

Connect your account

In the Unity Portal, go to Merchant setup > Sites.
Select a site.
In the Services tab, find the PayPal service and click Edit.
Click PayPal account.
Click Connect PayPal account. A PayPal login window opens.
Log in to your PayPal account.

If your connection is successful, a confirmation message is displayed and your connection details are visible. You're now ready to accept PayPal payments.

If your connection is unsuccessful, an error message is displayed. See the troubleshooting section below for more information.

Troubleshooting

Primary email confirmed

This error indicates that you haven't confirmed your primary email address on the PayPal website. To fix it, go to your PayPal settings.

Once you've confirmed your email address, refresh the Unity Portal to view your updated onboarding status.

Payments receivable

This error indicates that there are limitations place on your PayPal account, which prevent you from accepting payments. This could be for a number of reasons, such as an excessive number of chargebacks or non-compliance with regulatory requirements. To fix it, reach out to the PayPal customer service or go to the PayPal website to find out more.