PayPal compliance

Learn about PayPal's implementation requirements and suggested best practices.

Branding and appearance

Logos

PayPal logos and acceptance marks are displayed in parity with other payments methods across the integration and cart page.

required

Logos

PayPal logos are taken from official sources and aren't modified.

required

Branding

The correct capitalisation and spelling of PayPal is always used in both text and images (instead of Paypal, Pay Pal, etc.)

required

Accessibility

The Google Mobile-Friendly Test Tool recognises the main web pages of your site as mobile-friendly.

optional

Accessibility

The viewport meta tag ensures optimal rendering on mobile devices:
<meta name="viewport" content="width=device-width, initial-scale=1">

optional

Buttons

The PayPal button is presented with equal prominence and close proximity to other payment methods.

required

Buttons

PayPal checkout buttons are placed above other payment options.

required

Buttons

The PayPal button is sized in parity with other payment buttons or otherwise in keeping with other elements on the page. See the PayPal style guide.

required

Behaviour

Fees

You don't add any additional surcharge or fee for PayPal transactions.

required

Customer journey

Selecting the PayPal payment method takes the shopper directly to PayPal, without any deviations or intermediate steps, and then back to your site.

required

Payment methods

If you allow payment methods to be stored and/or set as a preference, PayPal can also be stored as a payment method or and/or payment preference.

required

Payment methods

For the customer's first payment, no payment method should be preselected by default. For subsequent payments, the customer's previously used payment method may be preselected.

optional

Payment methods

When a payment method is selected, any fields specific to other payment methods are hidden (e.g., credit card fields are hidden if a customer selects PayPal).

optional

Account

The customer isn't required to log into or create a store/application account.

optional

Thank-you page

The buyer should see a "Thank you" page on return to your website after the PayPal checkout process. PayPal details or logos should be presented such that behaviour is in parity with other payment methods.

required

Mobile experience

Confirm iFrame is not used.

required

Shipping address validation

A customer enters an invalid shipping address. Your own address validation corrects the address, preventing the invalid address from being sent to PayPal. If address data validation isn't performed, then the PayPal failure error is handled. The customer is notified and asked to correct the address.

required