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Compliance

Learn about PayPal's implementation requirements and suggested best practices.

Branding and appearance

DescriptionRequirement
LogosPayPal logos and acceptance marks are displayed in parity with other payments methods across the integration and cart page.required
LogosPayPal logos are taken from official sources and aren't modified.required
BrandingThe correct capitalisation and spelling of PayPal is always used in both text and images (instead of Paypal, Pay Pal, etc.)required
AccessibilityThe Google Mobile-Friendly Test Tool recognises the main web pages of your site as mobile-friendly.optional
AccessibilityThe viewport meta tag ensures optimal rendering on mobile devices: <meta name="viewport" content="width=device-width, initial-scale=1">optional
ButtonsThe PayPal button is presented with equal prominence and close proximity to other payment methods.required
ButtonsPayPal checkout buttons are placed above other payment options.required
ButtonsThe PayPal button is sized in parity with other payment buttons or otherwise in keeping with other elements on the page. See the PayPal style guide.required

Behaviour

DescriptionRequirement
FeesYou don't add any additional surcharge or fee for PayPal transactions.required
Customer journeySelecting the PayPal payment method takes the shopper directly to PayPal, without any deviations or intermediate steps, and then back to your site.required
Payment methodsIf you allow payment methods to be stored and/or set as a preference, PayPal can also be stored as a payment method or and/or payment preference.required
Payment methodsFor the customer's first payment, no payment method should be preselected by default. For subsequent payments, the customer's previously used payment method may be preselected.optional
Payment methodsWhen a payment method is selected, any fields specific to other payment methods are hidden (e.g., credit card fields are hidden if a customer selects PayPal).optional
AccountThe customer isn't required to log into or create a store/application account.optional
Thank-you pageThe buyer should see a "Thank you" page on return to your website after the PayPal checkout process. PayPal details or logos should be presented such that behaviour is in parity with other payment methods.required
Mobile experienceConfirm iFrame is not used.required
Shipping address validationA customer enters an invalid shipping address. Your own address validation corrects the address, preventing the invalid address from being sent to PayPal. If address data validation isn't performed, then the PayPal failure error is handled. The customer is notified and asked to correct the address.required