Troubleshooting
Learn how to fix common issues.
General processing errors
Code | Description |
---|---|
0000 | No error. |
0001 | General execution error. |
0002 | Authorisation error. |
0003 | Validation error. |
0004 | Communication error. |
0005 | Duplicate transaction found. |
0006 | No previous transaction found. |
0007 | The reversal amount exceeds the original transaction amount. |
0008 | Failed to persist transaction in database. |
0009 | Duplicate merchant transaction ID used, please retry with a different merchant transaction ID. |
0010 | Currency code {currencyCode} not found. |
0011 | The request contains an invalid object {objectName} for the entry type {entryType} . |
0012 | No data flow process found for request. |
0013 | Entry type not found in request. |
0014 | Entry type not found in request. |
0015 | Funding type not found in request. |
0016 | Transaction method not found in request. |
0017 | Error while persisting transaction data. |
0018 | Error while reading transaction data. |
0019 | Error creating data flow process for request. |
0020 | Error creating sub data flow process for request. |
0021 |
|
0022 | Request is invalid: {reason} . |
EMV-specific errors
Error code | Description |
---|---|
1000 |
|
Merchant setup service
Error code | Description |
---|---|
2000 | Error when connecting to merchant service for merchant {merchant} . |
2001 | Timeout when connecting to merchant service for merchant {merchant} . |
2003 | Communication error when connecting to merchant service for merchant {merchant} . |
2004 | General execution error when connecting to merchant service for merchant {merchant} . |
2005 | Merchant {merchant} not found
. |
2100 | Error when connecting to merchant service for site {site} . |
2101 | Timeout when connecting to merchant service for site {site} . |
2103 | Communication error when connecting to merchant service for site {site} . |
2104 | General execution error when connecting to merchant service for site {site} . |
2105 | Merchant site {site} not found. |
Auth provider service
Error code | Description |
---|---|
2100 | Error when connecting to auth provider service {authProvider} . |
2101 | Timeout when connecting to auth provider service {authProvider} . |
2102 | No auth provider has been set for merchant {merchant} . |
2103 | Communication error when connecting to auth provider service {authProvider} . |
2104 | General execution error when connecting to auth provider service {authProvider} . |
2150 | General execution error when connecting to acquirer {acquirer} . |
2151 | Communication error when connecting to acquirer {acquirer} . |
2152 | Timeout when connecting to acquirer {acquirer} . |
2153 | Risk decline when connecting to auth provider service {authProvider} . |
2154 | Setup error when connecting to auth provider service {authProvider} . |
2155 | Unexpected response when connecting to auth provider service {authProvider} . |
2156 | Modification intent is not compatible with previous transaction type. |
2157 | No authorisation settings found for site {site} , currency code {currencyCode} when connecting to authorisation provider service {authProvider} . |
Routing service
Error code | Description |
---|---|
2200 | Error when getting auth provider information for merchant {merchant} . |
BIN lookup service
Error code | Description |
---|---|
2400 | Error when connecting to BIN lookup service for card {card} . |
2401 | Timeout when connecting to BIN lookup service for card {card} . |
2403 | Communication error when connecting to BIN lookup service for card {card} . |
2404 | General execution error when connecting to BIN lookup service for card {card} . |
2405 | Card {card} not found. |
Card routing service
Error code | Description |
---|---|
2500 | Error when connecting to card routing service for merchant {merchant} . |
2501 | Timeout when connecting to card routing service for merchant {merchant} . |
2503 | Communication error when connecting to card routing service for merchant {merchant} . |
2504 | General execution error when connecting to card routing service for merchant {merchant} . |
2505 | Card route for {merchant} not found. |
Token vault service
Error code | Description |
---|---|
2600 | Error when connecting to token vault service for merchant {merchant} . |
2601 | Timeout when connecting to token vault service for merchant {merchant} . |
2603 | Communication error when connecting to token vault service for merchant {merchant} . |
2604 | General execution error when connecting to token vault service for merchant {merchant} . |
2605 | Gateway tokenId for {merchant} not found. |
2606 | New gateway token for {merchant} failed to generate. |
Merchant token vault service
Error code | Description |
---|---|
2700 | Error when connecting to merchant token vault service for merchant {merchant} . |
2701 | Timeout when connecting to merchant token vault service for merchant {merchant} . |
2703 | Communication error when connecting to merchant token vault service for merchant {merchant} . |
2704 | General execution error when connecting to merchant token vault service for merchant {merchant} . |
2705 | Gateway vault ID for {merchant} not found. |
Point of Sale service
Error code | Description |
---|---|
2800 | Point of sale device already registered {serialNumber} . |
2801 | Merchant point of sale ID {merchantPointOfSaleID} already used, please change and try again. |
2802 | Point of sale {merchantPointOfSaleID} not found. |
2803 | General execution error error while creating new point of sale. |
2804 | Error updating point of sale {merchantPointOfSaleID} . |
2805 | Error getting point of sale {merchantPointOfSaleID} . |
2806 | Error updating log settings for point of sale {merchantPointOfSaleID} . |
2807 | Error updating store and forward settings for point of sale {merchantPointOfSaleID} . |
2808 | Error updating feature settings for point of sale {merchantPointOfSaleID} . |
2809 | Error updating authentication settings for point of sale {merchantPointOfSaleID} . |
2810 | Error updating host URLs for point of sale {merchantPointOfSaleID} . |
2811 | Point of sale {merchantPointOfSaleID} is not Active. |
2812 | Error when connecting to point of sale service for site {site} and point of sale {merchantPointOfSaleID} . |
2813 | Timeout when connecting to point of sale service for site {site} and point of sale {merchantPointOfSaleID} . |
2814 | Communication error when connecting to point of sale service for site {site} and point of sale {merchantPointOfSaleID} . |
2815 | General execution error when connecting to point of sale service for site {site} and point of sale {merchantPointOfSaleID} . |
Notifications service
Error code | Description |
---|---|
2900 | Error when connecting to notifications service for merchant group {merchantGroup} . |
2901 | Timeout when connecting to notifications service for merchant group {merchantGroup} . |
2902 | Communication error when connecting to notifications service for merchant group {merchantGroup} . |
2903 | General execution error when connecting to notifications service for merchant group {merchantGroup} . |
2904 | Merchant group {merchantGroup} not found. |
Three D Secure service
Error code | Description |
---|---|
3000 | Error when connecting to ThreeDSecure service. |
3001 | Timeout when connecting to ThreeDSecure service. |
3002 | Communication error when connecting to ThreeDSecure service. |
3003 | General execution error when connecting to ThreeDSecure service. |
3004 | Authorisation ID {authorisationId} not found. |
3005 | SCA exemption not allowed. |
HSM service
Error code | Description |
---|---|
3100 | Error when connecting to HSM service. |
3101 | Timeout when connecting to HSM service. |
3102 | Communication error when connecting to HSM service. |
3103 | General execution error when connecting to HSM service. |
3104 | Unable to decrypt P2PE data. |
PIN translation
Error code | Description |
---|---|
3200 | Error when connecting to HSM service. |
3201 | Timeout when connecting to HSM service. |
3202 | Communication error when connecting to HSM service. |
3203 | General execution error when decrypting PIN data. |
3204 | Unable to decrypt PIN data. |
Updated about 2 months ago